West Palm Beach, Palm Beach County

POLLO TROPICAL #92

2611 OKEECHOBEE BLVD, West Palm Beach, FL 33409-4007

FoodSeating
Latest violations
1
1 Basic
Jun 3, 2026
City
West Palm Beach
County
Palm Beach
Status
Current / Active
Inspections
16

Violation history

Florida violations grouped by priority level over time.

Inspection history

Florida inspections are violation-priority based, with high priority, intermediate, and basic counts shown separately.

Jun 3, 2026

Complaint Full

Inspection Completed - No Further Action

Basic: 1Total: 1

24-08-4

Detail 24605502

Basic - Equipment and utensils not properly air-dried - wet nesting- food trays on the drying rack - stacks of trays not properly air frying

Jan 5, 2026

Routine - Food

Administrative complaint recommended

High Priority: 6Basic: 1Total: 7

12A-29-4

Detail 24279734

High Priority - Employee touched soiled surface and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Employee handled visibly soiled cleaning equipment then touched raw chicken to cook; No handwash Employee dropped sauce on floor, then picked it up off floor, placed it back in the bin with other sauces to be served to customers, and proceeded to touch other sauces and clean bins; no handwash Employee washed hands Corrected On-Site

14-15-4

Detail 24279731

High Priority - Nonfood-grade containers used for food storage - direct contact with food. Yuca bites stored in direct contact with nonfood grade cardboard boxes Operator stored properly Corrected On-Site

01B-13-4

Detail 24279732

High Priority - Stop Sale issued due to food not being in a wholesome, sound condition. Food contaminated by unsanitized equipment or utensil. Employee dropped sauce on floor, then picked it up off floor, and placed it back in the bin with other sauces to be served to customers. See stop sale Time/temperature control for safety food held using time as a public health control not discarded at the end of the 4-hour/6-hour period. See stop sale. Shredded cheese, cooked Fiesta Beans, and cut tomatoes; not discarded at the end of the 4-hour period.

03F-04-5

Detail 24279728

High Priority - Time/temperature control for safety food held using time as a public health control not discarded at the end of the 4-hour/6-hour period. See stop sale. Shredded cheese, cooked Fiesta Beans, and cut tomatoes; not discarded at the end of the 4-hour period.

03F-02-5

Detail 24279733

High Priority - Time/temperature control for safety food identified in the written procedure as a food held using time as a public health control has no time marking. No time mark on lettuce that was brought out 20 mins ago. Operator placed time mark on product Corrected On-Site Repeat Violation Admin Complaint

29-42-4

Detail 24279729

High Priority - Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. At mop sink no vacuum breaker on splitter Operator placed vacuum breaker Corrected On-Site

08B-19-4

Detail 24279730

Basic - Food contaminated by unsanitized equipment or utensil. See stop sale. Employee dropped sauce on floor, then picked it up off floor, and placed it back in the bin with other sauces to be served to customers. See stop sale Admin Complaint

Jul 7, 2025

Routine - Food

Inspection Completed - No Further Action

High Priority: 3Total: 3

12A-25-4

Detail 23850832

High Priority - Employee touched face/hair and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Employee touched hat and face then handled clean utensils and unwrapped single service articles to prepare and package food for customers without washing hands. Operator discussed with employee who then washed hands. Corrected On-Site

03F-02-5

Detail 23850833

High Priority - Time/temperature control for safety food identified in the written procedure as a food held using time as a public health control (TPHC) has no time marking. Cooked plantains/cut lettuce/cut tomatoes held using time as a public health control have no time mark. Operator stated held less than 2 hours, applied appropriate time mark. Corrected On-Site

03B-01-6

Detail 23850834

High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. At steam table; diced cooked chicken (114F - Hot Holding). Operator stated chicken cooked and then diced and held for less than 1 hour, reheated to 179F. Corrected On-Site

Nov 15, 2024

Routine - Food

Call Back - Admin. complaint recommended

High Priority: 1Basic: 2Total: 3

35A-05-4

Detail 23359916

High Priority - - From initial inspection : High Priority - Roach activity present as evidenced by live roaches found. 1 live roach crawling over sealed box with cutlery on storage room outside walk in freezer 1 live roach crawling on the floor on storage room outside walk in freeze Operator removed roach ; advised operator to clean and sanitize area. Admin Complaint - From follow-up inspection 2024-11-15: 1 live roach in kitchen crawling on extension cord behind storage shelves holding single service articles. Operator eliminated roach, cleaned and sanitized area. Admin Complaint Corrected On-Site

36-34-5

Detail 23359918

Basic - - From initial inspection : Basic - Ceiling/ceiling tiles/vents soiled with accumulated food debris, grease, dust, or mold-like substance. Approximately 20 ceiling tiles in dining room soiled. Warning - From follow-up inspection 2024-11-15: Time Extended

36-24-5

Detail 23359917

Basic - - From initial inspection : Basic - Hole in or other damage to wall. Baseboard around the storage outside walk in freezer is damage, holes throughout. Warning - From follow-up inspection 2024-11-15: Time Extended

Nov 14, 2024

Routine - Food

Administrative complaint recommended

High Priority: 7Intermediate: 1Basic: 3Total: 11

01B-01-4

Detail 23357648

High Priority - Dented/rusted cans present. See stop sale. In dry storage area dented can of guava paste. Operator discarded Warning

12A-13-4

Detail 23357649

High Priority - Employee handled soiled equipment or utensils and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Employee washed Dirty dishes then when to open steam machine with food inside without washing hands. Discussed with operator who spoke with employee. Employee washed hands Corrected On-Site Warning

08A-02-6

Detail 23357644

High Priority - Raw animal food stored over or with ready-to-eat food in a freezer - not all products commercially packaged. An opened bag with Raw chicken stored above a bag with French fries reach in freezer next to fryer. Operator moved French fries to higher shelf. Corrected On-Site Warning

08A-20-5

Detail 23357651

High Priority - Raw animal foods not properly separated from each other in holding unit based upon minimum required cooking temperature. Raw chicken over raw pork Operator moved pork to higher shelf. Corrected On-Site Warning

35A-05-4

Detail 23357646

High Priority - Roach activity present as evidenced by live roaches found. 1 live roach crawling over sealed box with cutlery on storage room outside walk in freezer 1 live roach crawling on the floor on storage room outside walk in freeze Operator removed roach ; advised operator to clean and sanitize area. Admin Complaint

03F-02-5

Detail 23357652

High Priority - Time/temperature control for safety food identified in the written procedure as a food held using time as a public health control has no time marking and the time removed from temperature control cannot be determined. Observed inside reach in cooler across from fryer a container with cooked plantains not time mark. Written on the time as a public health control form. Per operator product stored for approximately 1 hour. Operator timed marked Corrected On-Site Warning

03B-01-6

Detail 23357647

High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Hot box on cook line about steam table Cooked chicken 118F hot holding Hot box next to fryer cooked plantains 14F hot holding, , French fries 120F hot holding . Per operator products stored for approximately 20 minutes. Operator reheated to 165F+ Corrected On-Site Warning

03D-15-4

Detail 23357650

Intermediate - Food being cooled by nonapproved method as evidenced by inadequate rate of cooling during time of inspection. Pantry cooler Sliced Cheese at 2:37pm(52F cooling) since 1pm at 3:13 pm same. At this current cooling rate product will not cool to 41F within 4 hours. Operator moved to walk in cooler Corrective Action Taken Warning

36-34-5

Detail 23357645

Basic - Ceiling/ceiling tiles/vents soiled with accumulated food debris, grease, dust, or mold-like substance. Approximately 20 ceiling tiles in dining room soiled. Warning

36-24-5

Detail 23357653

Basic - Hole in or other damage to wall. Baseboard around the storage outside walk in freezer is damage, holes throughout. Warning

08B-17-4

Detail 23357654

Basic - Unwashed fruits/vegetables stored with ready-to-eat food. Unwashed peppers stored over tortillas inside walk in cooler. And unwashed romaine lettuce over sauces Operator moved tortillas and romaine Corrected On-Site Warning

Jul 24, 2024

Complaint Full

Inspection Completed - No Further Action

High Priority: 1Basic: 2Total: 3

14-15-4

Detail 23001005

High Priority - Nonfood-grade containers used for food storage - direct contact with food. At cook line; spray bottled designed/labeled for chemical use only used to store/dispense cooking oil. Operator discarded. Corrective Action Taken

36-32-5

Detail 23001003

Basic - Ceiling/ceiling tile shows damage or is in disrepair. Throughout kitchen and dining room; multiple ceiling tiles show water damage.

36-34-5

Detail 23001004

Basic - Ceiling/ceiling tiles/vents soiled with accumulated food debris, grease, dust, or mold-like substance. Throughout kitchen and dining room; multiple ceiling tiles soiled with accumulated mold-like substance dust.

Apr 24, 2024

Complaint Full

Inspection Completed - No Further Action

High Priority: 2Total: 2

12A-12-4

Detail 22828214

High Priority - Employee switched from working with raw food to ready-to-eat food without washing hands. Employee left drive thru window position, walked into kitchen/walk-in cooler, returned to cook line with raw chicken, placed to cook on cook line, returned to drive thru, removed gloves and then handled ready to eat sauces and unwrapped single service articles without washing hands. Discussed with Operator. Operator discussed with employee who then washed hands. Corrected On-Site

12A-25-4

Detail 22828215

High Priority - Employee touched face/hair and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. At drive thru; employee touched face/rubbed eyes with bare hand and then put on gloves to handle clean tongs and unwrapped single service fry container to fill with fries and place in customer bag without washing hands. Discussed with Operator. Operator discussed with employee who then washed hands. Corrected On-Site

Feb 16, 2024

Routine - Food

Inspection Completed - No Further Action

High Priority: 1Basic: 2Total: 3

03B-01-6

Detail 22650698

High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. At front line; potato fries (116F - Hot Holding). Operator stated potato fries were reheated prior to being placed in holding unit less than 1 hour prior, discarded. Corrective Action Taken

36-22-4

Detail 22650699

Basic - Floor area(s) covered with standing water. At walk-in cooler; standing water on floor. Operator removed water. Corrected On-Site

21-44-1

Detail 22650697

Basic - Sanitizer bucket stored with food, equipment, utensils, linens, single-service, or single-use articles. At prep area; sanitizer bucket filled with sanitizing solution stored on top of steamer. Operator removed. Corrected On-Site

Oct 2, 2023

Routine - Food

Administrative complaint recommended

High Priority: 1Basic: 2Total: 3

29-42-4

Detail 22332101

High Priority - Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. At mop sink; splitter added with hose attached, no vacuum breaker. Repeat Violation Admin Complaint

10-01-5

Detail 22332099

Basic - In-use utensil in non-time/temperature control for safety food not stored with handle above top of food within a closed container. At rice storage container; scoop handle laying in rice. Operator removed. Corrected On-Site

29-49-6

Detail 22332100

Basic - Standing water in bottom of reach-in-cooler. At front counter low boy reach in cooler; standing water in bottom.

May 11, 2023

Complaint Full

Inspection Completed - No Further Action

High Priority: 1Basic: 7Total: 8

29-34-4

Detail 21988260

High Priority - Vacuum breaker missing at hose bibb or on fitting/splitter added to hose bibb. Missing on one hose Bibb of splitter at mop sink.

22-20-5

Detail 21988264

Basic - Accumulation of black/green mold-like substance in the interior of the ice machine/bin. White plastic ice deflector .

36-32-5

Detail 21988257

Basic - Ceiling/ceiling tile shows damage or is in disrepair. One tile in hallway by walk in cooler area.

36-34-5

Detail 21988262

Basic - Ceiling/ceiling tiles/vents soiled with accumulated food debris, grease, dust, or mold-like substance. Several water damaged ceiling tiles in dining room, ceiling tiles soiled with dust,grease on cook line,

14-11-5

Detail 21988263

Basic - Equipment in poor repair. Reach in cooler door missing 1 door handle on cooler under front counter.

10-08-5

Detail 21988259

Basic - Ice scoop handle in contact with ice at ice bin at front counter. Manager stored handle above ice. Corrected On-Site

10-07-4

Detail 21988261

Basic - In-use utensil stored in standing water less than 135 degrees Fahrenheit. Large spoon in standing water in plastic container at prep table. Water temperature 78 f. Explained and employee dumped the water. Corrected On-Site

22-16-4

Detail 21988258

Basic - Reach-in cooler interior/shelves have accumulation of soil residues. Chicken cooler racks.

Apr 19, 2023

Routine - Food

Inspection Completed - No Further Action

High Priority: 2Basic: 3Total: 5

03D-06-5

Detail 21947109

High Priority - Time/temperature control for safety food prepared from/mixed with ingredient(s) at ambient temperature not cooled to 41 degrees Fahrenheit within 4 hours. Swiss (49F - Cooling) at 3:10 since 3:00 - 49F at 3:30. At current rate of cooling product will not reach 41F with remaining 1.5hrs - pan lined with aluminum foil - Operator moved to blast chiller to quick chill. Corrective Action Taken

03E-02-5

Detail 21947112

High Priority - Time/temperature control for safety food reheated for hot holding not reaching 165 degrees Fahrenheit for 15 seconds within 2 hours. Hot box by triple sink - pork (153F - Reheating) at 2:40 since 1:30 - 153F at 3:15- at current rate of reheating food will not reach 165F within remaining 15 minutes- operator placed in steamer to reheat to 165F.

12B-07-4

Detail 21947110

Basic - Employee beverage container on a food preparation table or over/next to clean equipment/utensils. Employee Coffee over range with soup on cook range. Operator removed.

10-01-5

Detail 21947111

Basic - In-use utensil in non-time/temperature control for safety food not stored with handle above top of food within a closed container. Scoop handle in rice bin. Ice scoop in ice bin with handle submerged in ice. Operator stored with handle up. Corrected On-Site

02D-01-5

Detail 21947113

Basic - Working containers of food removed from original container not identified by common name. Flour and salt container not labeled. Informed operator to label storage bins.

Jul 22, 2022

Routine - Food

Inspection Completed - No Further Action

Basic: 1Total: 1

36-27-5

Detail 21213338

Basic - Wall soiled with accumulated dust. Observed above triple sink in ware washing area. Discussed with operator

May 26, 2022

Routine - Food

Administrative complaint recommended

High Priority: 3Intermediate: 1Basic: 2Total: 6

12A-28-4

Detail 21111125

High Priority - Employee touched soiled apron/clothes and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Employee at cookline touched gloved hands on pants and proceeded to touch clean utensils - operator instructed employee on proper glove changing procedures. Employee removed gloves, wash hands and put on new gloves. Corrected On-Site

08A-20-5

Detail 21111124

High Priority - Raw animal foods not properly separated from each other in holding unit based upon minimum required cooking temperature. Raw chicken cutlets over raw pork in walk in cooler. Operator moved raw chicken to lower shelf. Corrected On-Site

03B-01-6

Detail 21111126

High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Two drawer hot holding unit-Chopped chicken 126F- drawer was open when temperature was taken - Operator stated hot held under 30 minutes. Moved to steamer to reheat. Recheck at 168F. Corrected On-Site Repeat Violation Admin Complaint

31A-11-4

Detail 21111121

Intermediate - Handwash sink used for purposes other than handwashing. Observed food debris in hand wash sink. Operator removed. Corrected On-Site

24-05-4

Detail 21111123

Basic - Clean glasses, cups, bowls, plates, pots and pans not stored inverted or in a protected manner. Observed ice bucket not inverted at ice machine - Operator inverted. Corrected On-Site

13-07-4

Detail 21111122

Basic - Employee wearing jewelry other than a plain ring on their hands/arms while preparing food. Employe with watch handling food at cookline. Educated operator- employee removed watch. Corrected On-Site Repeat Violation

Nov 22, 2021

Complaint Full

Inspection Completed - No Further Action

High Priority: 2Intermediate: 1Basic: 3Total: 6

01B-02-5

Detail 20678008

High Priority - Stop Sale issued on time/temperature control for safety food due to temperature abuse. Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Hot line - drawn butter (82°F) sitting out at room temperature for more than 2 hours - see Stop Sale.

03B-01-6

Detail 20678011

High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. warmer - corn (128°F - Hot Holding) held under 2 hours - moved to steamer at recheck 173°F. Hot line - drawn butter (82°F) sitting out at room temperature for more than 2 hours reviewed TPHC and added butter to report - see Stop Sale. Hot line drawers - chopped chicken (131°F - Hot Holding) held under 2 hours - operator moved to steamer. At recheck 173°F. Corrected On-Site

27-18-4

Detail 20678013

Intermediate - Hot water supply not maintained during peak periods. All hanks sinks tested below 100°F.

13-07-4

Detail 20678009

Basic - Employee wearing jewelry other than a plain ring on their hands/arms while preparing food. Employee prepared side dish wearing a watch - employee removed watch. Corrected On-Site

08B-12-5

Detail 20678010

Basic - Stored food not covered. Walk in freezer - pork a jus container not covered - operator covered. Corrected On-Site Repeat Violation

21-08-4

Detail 20678012

Basic - Wiping cloth quaternary ammonium compound sanitizing solution not at proper minimum strength. Sanitizer Bucket (Quaternary 50ppm); operator corrected Sanitizer Bucket (Quaternary 400ppm) Corrected On-Site

Jul 27, 2021

Complaint Full

Call Back - Complied

No violations recorded for this inspection.

Jul 26, 2021

Complaint Full

Administrative complaint recommended

High Priority: 1Intermediate: 1Basic: 2Total: 4

35A-02-6

Detail 20375410

High Priority - Live, small flying insects in kitchen, food preparation area, food storage area and/or bar area. Observed 9 flying insects landing on top of two covered cases of tomatoes in the shelving unit located in the kitchen next to the walk in cooler area. Observed 4 flying insects landing op top of several single service items boxes in the storage room area located in the kitchen next to the walk in freezer area. Operator started eliminating them.

03F-10-5

Detail 20375407

Intermediate - No written procedures available for use of time as a public health control to hold time/temperature control for safety food. Observed Cilantro sauce- fresh garlic and other sauces held using TPHC a in the reach in cooler unit and no written plan available. Plan was emailed, printed, filled and signed by operator. Corrected On-Site

14-11-4

Detail 20375409

Basic - Equipment in poor repair. Observed Hot holding unit handle in disrepair in the kitchen in the triple compartment sink area.

08B-12-5

Detail 20375408

Basic - Stored food not covered. Observed several containers of cooked pork not covered in the walk in freezer. Operator covered product. Corrected On-Site